Uninstall the printer software using the steps below. I recommend you to try the steps and install the driver from the below link and check if that solves the issue. Need assistance in fixing the installation issues. I came across your post and would like to help.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

The developer does not provide a list of officially supported devices, so you will have to check for compatibility yourself. HP Print and Scan Doctor does not work with all models of HP scanners and printers. By the way, in the case of network devices, the program may require additional diagnostics, which will detect 'conflicts' with the firewall and other similar software. Network printers and scanners are also supported, and their current status is indicated as 'offline'. If several supported devices are connected to the computer, the user will have to specify to HP Print and Scan Doctor the one that does not work correctly.

If you have connected a printer or scanner to your computer, but it is not recognized, you should first use this program. If the problem is related to the lack of the right software, a network connection will be required to solve the problem. If HP Print and Scan Doctor detects any software or hardware malfunctions, it makes a list of the problems found and marks those that can be corrected by pressing a single key. For example, diagnostics of devices is performed automatically. It works with many models of printers and scanners, and most of the operations performed by the program are automated and do not require user intervention. HP Print and Scan Doctor is a program that allows you to quickly and easily fix problems associated with printing, scanning and connecting external peripherals from HP.

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